Gravity

Your customer experience, scored
prototype · Orbita Collective

The number big brands pay six figures to know:
why your customers choose you,
where you lose them,
and how to fix it.

Your data only ever becomes your score: never sold, never shared, never used to train AI.
Searching the web for your business: site, reviews, social presence...

Here's what I found Simulated

In the product this comes from a live AI search of your website, review profiles, and social presence. Correct anything wrong, that correction itself is signal.

Business
What you do
How people buy
You call them
Team size
Found online

Now prove it's yours

Gravity is a private mirror, not a public rating site. Anyone can be found, but only the people who run a business can score it, and your score is visible to you alone unless you choose to share it.

Work email
Password
Or insteadConnect a business tool you control (reviews, payments, helpdesk), or add a one-line tag to your website. Any one of these proves it's you.

In the product: a code goes to your work email when the domain matches the business, connecting a tool verifies you automatically, and edge cases (no website, shared domains) get a manual route. Verification also gates the benchmark, so nobody can pollute it with businesses they don't own.

How would you like to do this?

You don't need to prepare anything. Your score comes from this conversation and what's already public. Afterwards, if you want sharper numbers, you can connect data, and we'll tell you exactly what each source is and what we'd read.

Your public reviews and web presence already answer some questions automatically, whichever you choose.

Answer with data, not typing Uploads live · connectors in build

Upload an export from any source below and Gravity reads it today, in plain code: order books land in full, answering questions and swapping estimates for your actual figures. The always-on live connections are being built during the beta. Read-only, never sold, never shown to anyone, delete in one click.

Public reviews and web presenceAlready in, pulled during research · 2 questions answered

Skipping is fine. Anything you don't connect, Gravity simply asks you instead, and you can connect it later from your dashboard.

Pick the statement that sounds most like you, or say it in your own words below. Honest beats flattering.
Prototype: a simple simulation stands in for Claude here.
Your Gravity score
0
out of 100

Benchmark & competitors ⓘ Private to you ⓘ
The three pillars

Each pillar blends its readings against fixed rubrics, computed in code, never decided by the AI. Click one for its full working.

Your customer journey

Stage-by-stage detail: the moments of truth, what each weak stage costs you, and how to lift it · Gravity Plan
This month

The five areas

Yours, not generic: each one is built from your answers and your data, and each is where next month's savings are hiding.

Feed Gravity

Evidence beats estimates. Every order book you feed in raises your confidence score and powers the monthly ledger; live connections join during the beta.

Your evidence

  • Your CRMwho returns, who lapses · sharpens Loyalty · live feed coming
  • Sales or paymentsrepeat share, discount cost, your real LTV · sharpens Loyalty · live feed coming
  • Customer conversationsresponse and resolution times · sharpens CX · live feed coming
  • Files in Google Drive or OneDriveread in place coming · for now, upload the file itself
Or drop your order book here: CSV, Excel, or a Word doc with a table in it
    Gravity

    Sign in

    Straight back to your dashboard: your score, your fixes, your plan. Nothing to re-enter.

    Email
    Password

    Your account

    Get your Gravity Plan

    Every chapter open with your real figures, updated as your business moves. Voice interviews included. Cancel anytime.

    PlanGravity Plan · monthly
    Price£49 a month · no contract, cancel anytime
    IncludesAll five chapters, real money figures, monthly re-score, connected data kept current, voice interviews
    Card
    Name on card
    Discount code

    Card payment is Stripe in the product: their hosted page, so card details never touch Gravity. In this prototype the card path is a demo, but discount codes are real.

    The Gravity interview
    Live on your key

    Starting...